Communicating with People with Disability: National Guidelines for Emergency Managers

Cover of Communicating with People with DisabilityThese guidelines have been designed to support emergency managers to better understand the varied communication needs of people with disability. They are intended to inform and complement the wide range of policies and procedures developed at all levels of government, business and the not-for-profit sector in support of incident management and the delivery of emergency warnings.

Effective communication is essential to building the trust, understanding and strong partnerships critical to building more disaster resilient communities. The Council of Australian Governments’ endorsed National Strategy for Disaster Resilience recognises the need to ensure all members of the community have a clear understanding of their risks and what to do about them. It is also crucial that all relevant information is made available, in the right way, to reach all members of a community during the response and recovery phases of a disaster.

A Quick Guide has been developed to immediately aide emergency managers in identifying ways to address the communication needs of community members at each stage of the Prevention, Preparedness, Response and Recovery (PPRR) cycle.

To download the complete handbook or the Quick Guide please select from the following: